COVID-19 Frequently Asked Questions
See below for answers to common questions about the Chiefs’ COVID-19 response and ticket policies for the 2020-21 season. Please keep in mind that this is a fluid situation and the information presented is subject to change based on guidelines from state, local and league officials. (Latest update: March 23 2021)
Have a question that isn’t listed? Please email us at email@example.com.
Now that Washington is moving to Phase 3, can fans come to games?
No. Our ability to host fans is further complicated by the fact that the Spokane Arena is being utilized as a mass vaccination site. While we’d love to see fans here at games, we are proud to see the facility being used to help the community in such an impactful way.
We look forward to hosting fans as soon as possible, but as of now we do not have any expectation of having fans for the 2020-21 season. If there are any changes to our protocols or updates to provide, we will send them out as quickly as we can.
Is next season still happening? Will it start on time? What is the schedule?
The 2020-21 regular season is scheduled to begin on March 19, as announced by the Western Hockey League.
The Chiefs’ schedule was announced on February 24. The first home game will be on Friday, March 26 versus Seattle.
Unfortunately, due to continuing health concerns related to the COVID-19 pandemic, fans will not be permitted to enter facilities, so games will be played without fans.
We are committed to protecting the health and safety of our fans, staff and players. We will follow the recommendations provided by local, regional and national health officials regarding return-to-play protocols and restrictions.
Since fans aren’t permitted for the 2020-21 season, what do I do if I have already made payments on a ticket package?
All current ticket package accounts, payments and credits will be automatically rolled into the 2021-22 regular season. If you have questions regarding your account, please email firstname.lastname@example.org or call the Chiefs’ Ticket Office at 509-328-0450. The office is currently staffed to receive calls Monday-Thursday, 10 a.m. – 3 p.m..
How can fans follow the games during the 2020-21 regular season?
Every Chiefs game during the 2020-21 regular season will be broadcast live on the radio and streamed live online. Each radio broadcast will take place on the radio home of the Chiefs, 103.5 FM The Game. Any games unavailable on 103.5 The Game due to time conflicts will be available on 94.1 FM The Bear.
The Chiefs and SWX will continue to partner to provide live television broadcasts of Chiefs home games throughout each season. Sixteen of the team’s 24 scheduled games are expected to be carried locally. More details are available here. SWX is available in Spokane on Comcast channel 112 or over-the-air (antenna) channel 6.2.
Fans are also encouraged to follow the Chiefs on social media (@spokanechiefs) for the latest updates.
What do I do with tickets to March 13 & 14, 2020 games cancelled due to COVID-19?
All tickets for the team’s two cancelled 2019-20 home games, originally scheduled for March 13 and 14, 2020, will be honored for any available ticket to a future Chiefs home game, regardless of price level of the original ticket, during the 2021-22 regular season. Further details, including the exchange process and logistics, are still being determined and will be announced at a later date, when the ticket office is able to reopen to the public. Fans with unused tickets in hand are encouraged to hold on to those tickets; they will serve as vouchers for future exchange. Tickets left at Will Call will remain there indefinitely.
We are also very excited to offer the Frontline Forward Program, offering fans the option to donate unused 2019-20 tickets (to the cancelled March 13 and 14 games) to COVID-19 frontline workers, including but not limited to: healthcare workers, EMTs, grocers, food processing workers, janitors, maintenance workers, agricultural workers, childcare providers and truck drivers. Learn more at spokanechiefs.com/frontline.
Is the Chiefs’ Ticket Office and/or Team Store at Spokane Arena open?
Our business office and team store are not currently open to the general public. For ticket or general inquiries, please call the office at 509-535-PUCK or email us at email@example.com. Official Chiefs merchandise is available online at shop.spokanechiefs.com. Our office is staffed internally for phone calls Monday – Thursday, 10 a.m. – 3 p.m.
What is the Early Bird renewal deadline for ticket packages?
The Early Bird deadline to renew ticket packages has passed. It was previously extended to July 31, 2020.
Will I be able to keep my same seats as before?
With no fans permitted entry for the 2020-21 season, all renewed package seats will be transferred automatically to the 2021-22 season, during which we expect to be able to host fans. Should any restrictions remain in place that alter our seating map or ticket availability, we will communicate that information as soon as we are able.
Do you offer a payment plan for ticket packages?
Yes! The Chiefs offer a 0% interest payment plan for all ticket packages. Standard payment plans are invoiced in six equal monthly payments, but payment plans are flexible to provide the best service possible to all ticket package holders. Contact us to learn more.