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COVID-19 Frequently Asked Questions

See below for answers to common questions about the Chiefs’ COVID-19 response and ticket policies for the 2020-21 season. Please keep in mind that this is a fluid situation and the information presented is subject to change based on guidelines from state, local and league officials. (Latest update: August 21, 2020)

Have a question that isn’t listed? Please email us at fanmail@spokanechiefs.com.

What do I do with tickets to March 13 & 14 games cancelled due to COVID-19?

All tickets for the team’s two cancelled 2019-20 home games, originally scheduled for March 13 and 14, will be honored for any available ticket to a future Chiefs home game, regardless of price level of the original ticket, during the 2020-21 regular season. Further details, including the exchange process and logistics, are still being determined and will be announced at a later date, when the ticket office is able to reopen to the public. Fans with unused tickets in hand are encouraged to hold on to those tickets. Tickets left at Will Call will remain there indefinitely.

We are also very excited to offer the Frontline Forward Program, offering fans the option to donate unused 2019-20 tickets (to the cancelled March 13 and 14 games) to COVID-19 frontline workers, including but not limited to: healthcare workers, EMTs, grocers, food processing workers, janitors, maintenance workers, agricultural workers, childcare providers and truck drivers. Learn more at spokanechiefs.com/frontline.

Is next season still happening? Will it start on time? What is the schedule?

Due to the pandemic, the WHL regular season has been delayed to December 4. The league plans to play a full 68-game schedule with four playoff rounds. The Chiefs’ training camp is currently scheduled to begin in November. League, Spokane Chiefs and Arena officials are working with government and health authorities to determine safe practices for returning to play. A full season schedule has not yet been announced. More information on the return to play protocol is available here.

We are committed to protecting the health and safety of our fans, staff and players. We will follow the recommendations provided by local, regional and national health officials regarding return-to-play protocols and restrictions. The league office is also preparing tentative plans for delayed start dates, should they become necessary.

Our players and coaches are preparing to return to Spokane and the Chiefs’ business office is committed to providing more exciting family entertainment to our great fans as soon as it is deemed safe to do so.

Is the Chiefs’ Ticket Office and/or Team Store at Spokane Arena open?

Our business office and team store are not currently open to the general public. For ticket or general inquiries, please call the office at 509-535-PUCK or email us at fanmail@spokanechiefs.com. Official Chiefs merchandise is available online at shop.spokanechiefs.com. Our office is staffed internally for phone calls Monday – Thursday, 10 a.m. – 3 p.m.

What is the Early Bird renewal deadline for ticket packages?

The Early Bird deadline to renew ticket packages has passed. It was previously extended to July 31, 2020.

Will I be able to keep my same seats as before?

We will be working within recommended social distancing guidelines put forth by health officials to seat all fans. Those guidelines are still to be determined, so seating placement may be subject to change. We will be in communication with ticket package holders on seat placement when more information becomes available.

If seating placement must be altered to meet health restrictions, fans who renew their ticket package will reserve the right to their 2019-20 seat placement as soon as restrictions are able to be safely lifted. 

Do you offer a payment plan for ticket packages?

Yes! The Chiefs offer a 0% interest payment plan for all ticket packages. Standard payment plans are invoiced in six equal monthly payments, but payment plans are flexible to provide the best service possible to all ticket package holders. Contact your ticket account executive to take advantage!

Will there be changes to the Spokane Arena due to COVID-19?

The Spokane Arena is working with health officials to apply appropriate adjustments to shared spaces, which may include changes to seating, concourses, restrooms, concessions, etc. We are committed to ensuring the health and safety of all fans at Spokane Arena. These policies and procedures are still being finalized.