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COVID-19 Frequently Asked Questions

See below for answers to common questions about the Chiefs’ COVID-19 response and ticket policies for the 2020-21 season. Please keep in mind that this is a fluid situation and the information presented is subject to change based on guidelines from state, local and league officials. (Latest update: February 8, 2021)

Have a question that isn’t listed? Please email us at fanmail@spokanechiefs.com.

Is next season still happening? Will it start on time? What is the schedule?

The 2020-21 regular season is scheduled to begin on March 19, as announced by the Western Hockey League.

The Chiefs’ schedule is still to be determined, but will be played entirely within the U.S. Division — against the Everett Silvertips, Portland Winterhawks, Seattle Thunderbirds and Tri-City Americans.

Unfortunately, due to continuing health concerns related to the COVID-19 pandemic, fans will not be permitted to enter facilities, so games will be played without fans.

We are committed to protecting the health and safety of our fans, staff and players. We will follow the recommendations provided by local, regional and national health officials regarding return-to-play protocols and restrictions.

Since fans aren’t permitted for the 2020-21 season, what do I do if I have already made payments on a ticket package?

All current ticket package accounts, payments and credits will be automatically rolled into the 2021-22 regular season. If you have questions regarding your account, please email tickets@spokanechiefs.com or call the Chiefs’ Ticket Office at 509-328-0450. The office is currently staffed to receive calls Monday-Thursday, 10 a.m. – 3 p.m..

How can fans follow the games during the 2020-21 regular season?

Every Chiefs game during the 2020-21 regular season will be broadcast live on the radio and streamed live online. Each radio broadcast will take place on the radio home of the Chiefs, 103.5 FM The Game. Any games unavailable on 103.5 The Game due to time conflicts will be available on 94.1 FM The Bear.

Every Chiefs game will also be streamed live online via WHL Live. Package options and pricing for the abbreviated season are to be determined.

The Chiefs and SWX will continue to partner to provide live television broadcasts of Chiefs home games throughout each season. The 2020-21 TV broadcast schedule is to be determined.

Fans are also encouraged to follow the Chiefs on social media (@spokanechiefs) for the latest updates.

What do I do with tickets to March 13 & 14, 2020 games cancelled due to COVID-19?

All tickets for the team’s two cancelled 2019-20 home games, originally scheduled for March 13 and 14, 2020, will be honored for any available ticket to a future Chiefs home game, regardless of price level of the original ticket, during the 2021-22 regular season. Further details, including the exchange process and logistics, are still being determined and will be announced at a later date, when the ticket office is able to reopen to the public. Fans with unused tickets in hand are encouraged to hold on to those tickets. Tickets left at Will Call will remain there indefinitely.

We are also very excited to offer the Frontline Forward Program, offering fans the option to donate unused 2019-20 tickets (to the cancelled March 13 and 14 games) to COVID-19 frontline workers, including but not limited to: healthcare workers, EMTs, grocers, food processing workers, janitors, maintenance workers, agricultural workers, childcare providers and truck drivers. Learn more at spokanechiefs.com/frontline.

 

Is the Chiefs’ Ticket Office and/or Team Store at Spokane Arena open?

Our business office and team store are not currently open to the general public. For ticket or general inquiries, please call the office at 509-535-PUCK or email us at fanmail@spokanechiefs.com. Official Chiefs merchandise is available online at shop.spokanechiefs.com. Our office is staffed internally for phone calls Monday – Thursday, 10 a.m. – 3 p.m.

What is the Early Bird renewal deadline for ticket packages?

The Early Bird deadline to renew ticket packages has passed. It was previously extended to July 31, 2020.

Will I be able to keep my same seats as before?

We will be working within recommended social distancing guidelines put forth by health officials to seat all fans. Those guidelines are still to be determined, so seating placement may be subject to change. We will be in communication with ticket package holders on seat placement when more information becomes available.

If seating placement must be altered to meet health restrictions, fans who renew their ticket package will reserve the right to their 2019-20 seat placement as soon as restrictions are able to be safely lifted. 

Do you offer a payment plan for ticket packages?

Yes! The Chiefs offer a 0% interest payment plan for all ticket packages. Standard payment plans are invoiced in six equal monthly payments, but payment plans are flexible to provide the best service possible to all ticket package holders. Contact us to learn more.

Will there be changes to the Spokane Arena due to COVID-19?

The Spokane Arena is working with health officials to apply appropriate adjustments to shared spaces, which may include changes to seating, concourses, restrooms, concessions, etc. We are committed to ensuring the health and safety of all fans at Spokane Arena. These policies and procedures are still being finalized.